Privacy Policy.

Effective Date: 01/07/2025

Virtu Link (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services or visit our website virtulink.com.au (“Service”).

By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details (e.g., name, email address, phone number)

  • Business information (e.g., company name, services requested, project details)

  • Financial information (where necessary for invoicing or payment processing)

  • Website usage data (e.g., IP address, browser type, cookies, and analytics data)

We will only collect personal information that is reasonably necessary for our business functions and activities.

2. How We Collect Information

We collect information in several ways, including:

  • When you complete forms on our website

  • When you contact us by email, phone, or social media

  • When you engage us for Virtual Assistant services

  • Automatically through cookies and analytics when you visit our website

3. How We Use Your Information

We may use your personal information to:

  • Provide and deliver our Virtual Assistant services

  • Communicate with you about projects, inquiries, or support requests

  • Process payments and manage accounts

  • Improve our website and services

  • Comply with legal obligations

4. Disclosure of Information

We will not sell, trade, or rent your personal information. We may share your information with trusted third parties only when necessary, such as:

  • Service providers or contractors who assist in delivering our services

  • Payment processors and accounting software providers

  • Where required by law or regulatory obligations

5. Confidentiality

Any information shared with us in the course of providing Virtual Assistant services is treated as strictly confidential. We take reasonable steps to ensure that your information is not accessed, disclosed, altered, or destroyed without authorisation.

6. Data Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

To make a request, please contact us at ebony@virtulink.com.au.

9. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to track website usage and improve user experience. You can choose to disable cookies in your browser settings, but this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By continuing to use our Service, you agree to the revised Privacy Policy.

11. Contact Us

Virtu Link
📧 Email: ebony@virtulink.com.au
🌐 Website: www.virtulink.com.au

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs).